ntroduction

The website ” https://zervosjewellers.gr ” is an electronic store selling jewelry via the Internet (hereinafter referred to as “electronic store” or “website”) created and operated by the company under the name “SPYRIDON ZERVOS”, based in in Lixouri Kefalonia, 2 Ethnikis Antistaseos Square, Postal Code: 28200 and represented by Spyros Zervos, with VAT 046676214 and D.O.Y. ARGOSTOLIOU with email address zervoskosmima@gmail.com, telephone service line of the online store: 26710 91913.

The following terms and conditions will apply to the use of the online store with the brand “ZERVOS JEWELLERS” located at https://zervosjewellers.gr. Every user who enters and transacts or makes use of the services of the online store (hereinafter referred to for short as “visitor” and/or “user” or “customer” depending on whether he is limited to visiting the store only or orders and sells products as well) deemed to consent to and unconditionally accept the terms below set forth herein, without any exception. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

GENERAL TERMS

Terms of use

The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information & Products Provided

The company is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the company as well as the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by mistake/mistake according to common experience and is entitled to correct them whenever it becomes aware of their existence.

Limitation of Liability

The company in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer based on the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability in such a case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”.

Intellectual property rights

All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the company and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the company has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. The reproduction, republishing, uploading, communication, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the business or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the “ZERVOS JEWELLERS” brand or the products of the company or third parties are the property of the company or third parties respectively, protected by the relevant commercial laws signals. Their use in the online store does not in any way grant permission or right to use them by third parties. logos and distinctive features listed and describing the online store with the brand “ZERVOS JEWELLERS” or the products of the company or third parties are the property of the company or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way grant permission or right to use them by third parties. logos and distinctive features listed and describing the online store with the brand “ZERVOS JEWELLERS” or the products of the company or third parties are the property of the company or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way grant permission or right to use them by third parties.

Personal Data – Privacy of Transactions

The company is responsible for processing and must manage and protect the personal data of visitors and users of the website in accordance with the General Regulation on the Protection of Personal Data (679/2016), as well as in accordance with national, EU and international law on the protection of the rights and freedoms of individuals regarding the processing of personal data, as applicable from time to time.

The company uses the visitors’ data (Name, Surname, email address, contact phone number, etc.), as long as these have been registered through the contact form on the website to communicate with them.

The company uses the visitors’ data (e-mail address) once they have registered for the newsletter, to receive offers and newsletters from “ZERVOS JEWELLERS”.

The company uses the visitor’s data (e-mail address) if the e-mail address has been entered in predefined fields of the website, for the incomplete purchase reminder for products that have been added and remain in the shopping cart.

The company uses visitor data through the use of cookies to improve the website and customize the way visitors browse it and better their experience.

The company uses the user data (name, occupation, e-mail address, residential address, landline phone, mobile phone, etc.) registered on the Website for all the aforementioned processing purposes as well as for the execution of the transactions carried out through the online store . User and transaction details are treated as private, just like normal transactions in a commercial store. The users, when providing their information in the context of their transactions, as with this one, will be informed by the company that they will consent and accept the imminent processing of these personal data, for the needs of a smooth and smooth transaction between the parties,

The existence of the right to information, access, deletion, opposition, limitation of purpose and portability is also hereby notified in accordance with articles 12-22 of the General Regulation on the Protection of Personal Data and the applicable national legislation). It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders.

Otherwise, the company undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or a decision of another public authority. The personal data declared in the online store with the “ZERVOS JEWELLERS” brand are used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship, promoting goods and informing customers.

User responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics.

It is the company’s intention not to collect personal data of minors. However, since this is not possible to ensure/confirm by the company, any minor users of the Company’s website who may provide, through it, their personal data, we consider that they have received the consent of their parents or guardians their.

He is obliged not to use the online store with the “ZERVOS JEWELLERS” brand for:

  1. post, post, email or otherwise transmit any content that is unlawful for any reason, causes unlawful offense and harm to the business or any third party or invades the confidentiality or privacy of any person’s information
  2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minors, etc.
  3. post, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered in confidentiality agreements)
  4. post, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party
  5. upload, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or tamper with the operation of any software or computer hardware
  6. intentional or unintentional violation of applicable laws or regulations
  7. harassing third parties in any way
  8. collect or store personal data about other users;

Price policy

The company’s online store reserves the right to change prices without prior notice to the customer.

Dispute Resolution

We inform you that in the event that any dispute arises from the transaction between us for the resolution of which, you will have sent us a relevant written request but we have not been able to reach a common agreement between us, you have the option of turning to the  Online Dispute Resolution platform , at webgate.ec.europa.eu/odr/ which is directly linked to the competent independent “Consumer Ombudsman” Authority (http://www.synigoroskatanaloti.gr). On this platform you can submit a request to resolve the dispute, in which case our company can then be called by the competent Authority at the email address zervosjewellers@gmail.com.

We also bring to your attention that our company acknowledges in  good faith  the advisory nature of the decisions of the Authority to be taken and  is not  committed to the enforceability of these decisions. In any case of non-conciliatory resolution of the dispute through the HED platform, the civil courts are competent.

Product payment methods

You can choose one of the following available payment methods:

  • Cash in store

You can pay for your order with cash or using a debit/credit card (at a POS terminal) directly in the store.

  • Pay on delivery

You can pay for your order, upon delivery to your place, by paying the total amount of your order to the employee of the courier company. The payment is made in cash or using a debit / credit card. Payment by card is possible at the headquarters of the transport company or at the distributor employee if he has a POS machine with him.

Cost of cash on delivery: 1.50 euros

  • Bank Payment

You can pay for your order by depositing the money into our bank account:

ALPHA BANK
IBAN: GR3701406850685002002004350

BENEFICIARY: SPYRIDON ZERVOS

Don’t forget to mention your name or order number as a reason.

*If the deposit is made by a different bank, the costs of transferring the money will be borne solely by the buyer.

In case you don’t have an account with Alpha Bank, you can visit an Alpha Bank branch and make a cash deposit to our account.

Immediately after that you will need to send us the proof of payment to our e-mail or inform us by phone. Once the necessary check is done, your order will be shipped immediately

  • Online payment directly in the eshop via card

You can pay for your order online with a debit/credit/prepaid card (Visa, Mastercard, Maestro, AMERICAN EXPRESS, Diners, Discover) through the secure environment of Alpha Bank.

Secure Transactions

All payments made using a card are processed through the “Nexi e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

Product Shipping Policy

All our products are sent safely via ACS Courier at a cost of 4 euros in packages up to 2 kg in 1-3 working days.

In case of payment by cash on delivery, there is an extra cost of 1 euro.

For orders over 100 euros, shipping is free.

There is also the possibility of receiving the order from the store.

The exact shipping cost is calculated shortly before the order is completed.

Return / Order Cancellation Policy

Return of products is allowed ONLY in case of fault of the company after always contacting the company.

Exterior – Aesthetic Defects:

Upon receipt, the customer is obliged to unpack and check the products to confirm the absence of external, aesthetic defects, and in the event that there are any, he is entitled to reject the receipt of the item and return it to the distributor, otherwise to announce the existence of aesthetic defects to deadline  of ten (10) calendar days from the receipt of the item, while in case of expiry of this period, he loses all relevant rights and it is considered that the cosmetic defect was caused after delivery. In the case of a timely declaration, the company is obliged to replace this item with another, without the external aesthetic defect, in a short time. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

This term applies to dispatch of goods to the address specified by the customer and does not apply to deliveries of items from physical stores, where the item is opened and checked by the customer on delivery.

Returns of products at the expense of the company:

The return of products is charged at the expense of the company:

  1. In all cases in which other than those sold, by type or quantity, are delivered.
  2. In the event that during delivery the item has a damaged package, completely or in most of it.
  3. In the event that the item is found to have a manufacturing defect (provided this is confirmed by the authorized repairer who provides the guarantee of good operation) or a lack of quality, which quality has previously been agreed in writing with the company.
  4. In the case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the company.
  5. In the case of returns with a company charge, the products must be returned in the condition received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement based on this condition is waived.
  6. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. VAT, Retail Account, etc.) and its complete packaging (unless it is a defect found later after delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors when the item was delivered). The return of the products at the charge of the company will be carried out via courier, or in one of the stores maintained by the company with the brand “ZERVOS JEWELLERS” in Kefalonia.
  7. When returning the products, depending on the case, a replacement will be carried out, otherwise cancellation, provided that the products have been previously received and checked by the company. In case of cancellation, the money will be returned to the customer in the same way as the payment was made (i.e. with a cash refund if the purchase was paid in cash, with a cancellation of the debit/credit card charge in case of a purchase with such card charge, etc. .etc.) edited by the company. In particular, in the case of debiting the value of the purchase through a debit/credit card, the company’s obligation to refund the amount is exhausted upon the declaration of the cancellation of the transaction to a cooperating bank that services the company’s transactions (which subsequently, if the same issuer of the said debit/credit card is not available, it will forward the information about the cancellation of the transaction to the issuing bank of the card in order to cancel the charge based on the policy it applies at any given time and the contract it has drawn up with the customer). The company, following this information to the collaborating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the debit/credit card and which is regulated by the aforementioned contract of the bank with the customer. will forward the information about the cancellation of the transaction to the issuing bank of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The company, following this information to the collaborating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the debit/credit card and which is regulated by the aforementioned contract of the bank with the customer. will forward the information about the cancellation of the transaction to the issuing bank of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The company, following this information to the collaborating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the debit/credit card and which is regulated by the aforementioned contract of the bank with the customer.
  8. In the case of cash payment, if the customer had chosen the option of “pick up from the store”, the refund will be made by returning his money to him from the store where he picked up the product. The return will be made no later than within  fourteen (14) working days  of both the product and the price.
  9. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

(This term especially applies proportionally to sales of items from physical stores, except for paragraph 6 which does not apply to sales from physical stores).

Returns of products, which are considered defective on delivery (DOA) at the expense of the business:

  1. In the event that any product/s are found to be defective upon delivery to the customer (hereinafter referred to as DOA), the return of such/they will also be made at the company’s expense.
  2. In this case, the return of the defective product(s) can be made either by the customer himself in any store maintained by the company with the “ZERVOS JEWELLERS” brand, or by sending it/them, the company being charged with the costs of its receipt, by means of its absolute choice and after consultation of the customer himself with the staff of the company’s Online Store.
  3. Returns for products deemed defective on delivery (DOA) will be accepted within  seven (7) calendar days  of delivery to the customer for mobile phones, and within  ten (10) calendar days  of delivery to the customer for the remaining product categories. At the same time, the product should not be damaged or damaged beyond the diagnosed defect, and should have all the original documents that accompanied the product (e.g. VAT number, Retail Invoice, etc. ) all its accessories and its complete packaging.
  4. In case of return of the products (DOA), and provided that they have been previously received and checked by the company, the item will be replaced with a similar device (condition and characteristics, etc.), otherwise in case the customer rejects based on replacement, a refund will be made to the customer, in the manner in which he paid the purchase price (i.e. with a cash refund if the purchase was paid in cash, with cancellation of the debit/credit card charge in case of a purchase with a debit/ credit card etc.) with the care of the company. In particular, in case of debiting the value of the purchase via debit/credit card, the obligation of the company to refund the amount, is exhausted in the declaration of the cancellation of the transaction to the bank cooperating with it that services the company’s transactions (which then, if the issuer of the said debit/credit card is not the same, will forward the information about the cancellation of the transaction to its issuer bank card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the card or is regulated by the aforementioned contract of the bank with the customer. if the same issuer of the said debit/credit card is not available, it will forward the information about the cancellation of the transaction to the issuing bank of the card in order to cancel the charge based on the policy it applies at any given time and the contract it has drawn up with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the card or is regulated by the aforementioned contract of the bank with the customer. if the same issuer of the said debit/credit card is not available, it will forward the information about the cancellation of the transaction to the issuing bank of the card in order to cancel the charge based on the policy it applies at any given time and the contract it has drawn up with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the card or is regulated by the aforementioned contract of the bank with the customer.
  5. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store where he picked up the product.
  6. The return will be made no later than within  fourteen (14) working days  of both the product and the price.

(This condition also applies proportionally to sales of items from physical stores and governs the return of goods due to a defect, where the information that customers receive in the store refers to the return of items within the above deadlines of seven (7) and ten (10) days respectively ).

 

Cancellations

Order cancellation can only be done if the order has not yet been sent by courier. In any other case it will be sent normally.