Return of products is allowed ONLY in case of fault of the company always after contacting the company.

Exterior – Aesthetic Defects

Upon receipt, the customer is obliged to unpack and check the products to confirm the absence of external, aesthetic defects, and in the event that there are any, he is entitled to reject the receipt of the item and return it to the distributor, otherwise to announce the existence of aesthetic defects to deadline  of ten (10) calendar days from the receipt of the item, while in case of expiry of this period, he loses all relevant rights and it is considered that the cosmetic defect was caused after delivery. In the case of a timely declaration, the company is obliged to replace this item with another, without the external aesthetic defect, in a short time. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

This term applies to dispatch of goods to the address specified by the customer and does not apply to deliveries of items from physical stores, where the item is opened and checked by the customer on delivery.

Returns of products at the expense of the company

The return of products is charged at the expense of the company:

  1. In all cases in which other than those sold, by type or quantity, are delivered.
  2. In the event that during delivery the item has a damaged package, completely or in most of it.
  3. In the event that the item is found to have a manufacturing defect (provided this is confirmed by the authorized repairer who provides the guarantee of good operation) or a lack of quality, which quality has previously been agreed in writing with the company.
  4. In the case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the company.
  5. In the case of returns with a company charge, the products must be returned in the condition received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement based on this condition is waived.
  6. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. VAT, Retail Account, etc.) and its complete packaging (unless it is a defect found later after delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors when the item was delivered). The return of the products at a company charge will be made via courier, or at one of the stores maintained by the company with the “ZERVOS JEWELLERS” brand in Kefalonia.
  7. When returning the products, depending on the case, a replacement will be carried out, otherwise cancellation, provided that the products have been previously received and checked by the company. In case of cancellation, the money will be returned to the customer in the same way as the payment was made (i.e. with a cash refund if the purchase was paid in cash, with a cancellation of the debit/credit card charge in case of a purchase with such card charge, etc. .etc.) edited by the company. In particular, in the case of debiting the value of the purchase through a debit/credit card, the company’s obligation to refund the amount is exhausted upon the declaration of the cancellation of the transaction to a cooperating bank that services the company’s transactions (which subsequently, if the same issuer of the said debit/credit card is not available, it will forward the information about the cancellation of the transaction to the issuing bank of the card in order to cancel the charge based on the policy it applies at any given time and the contract it has drawn up with the customer). The company, following this information to the collaborating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the debit/credit card and which is regulated by the aforementioned contract of the bank with the customer. will forward the information about the cancellation of the transaction to the issuing bank of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The company, following this information to the collaborating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the debit/credit card and which is regulated by the aforementioned contract of the bank with the customer. will forward the information about the cancellation of the transaction to the issuing bank of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The company, following this information to the collaborating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the debit/credit card and which is regulated by the aforementioned contract of the bank with the customer.
  8. In the case of cash payment, if the customer had chosen the option of “pick up from the store”, the refund will be made by returning his money to him from the store where he picked up the product. The return will be made no later than within  fourteen (14) working days  of both the product and the price.
  9. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

(This term especially applies proportionally to sales of items from physical stores, except for paragraph 6 which does not apply to sales from physical stores).

Returns of products, which are considered defective on delivery (DOA) at the expense of the business

  1. In the event that any product/s are found to be defective upon delivery to the customer (hereinafter referred to as DOA), the return of such/they will also be made at the company’s expense.
  2. In this case, the return of the defective product(s) can be done either by the customer himself in any store maintained by the company with the “ZERVOS JEWELLERS” brand, or by sending it/them, the company being charged with the costs of its receipt, by means of its absolute choice and after consultation of the customer himself with the staff of the company’s Online Store.
  3. Returns for products deemed defective on delivery (DOA) will be accepted within  seven (7) calendar days  of delivery to the customer for mobile phones, and within  ten (10) calendar days  of delivery to the customer for the remaining product categories. At the same time, the product should not be damaged or damaged beyond the diagnosed defect, and should have all the original documents that accompanied the product (e.g. VAT number, Retail Invoice, etc. ) all its accessories and its complete packaging.
  4. In case of return of the products (DOA), and provided that they have been previously received and checked by the company, the item will be replaced with a similar device (condition and characteristics, etc.), otherwise in case the customer rejects based on replacement, a refund will be made to the customer, in the manner in which he paid the purchase price (i.e. with a cash refund if the purchase was paid in cash, with cancellation of the debit/credit card charge in case of a purchase with a debit/ credit card etc.) with the care of the company. In particular, in case of debiting the value of the purchase via debit/credit card, the obligation of the company to refund the amount, is exhausted in the declaration of the cancellation of the transaction to the bank cooperating with it that services the company’s transactions (which then, if the issuer of the said debit/credit card is not the same, will forward the information about the cancellation of the transaction to its issuer bank card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the card or is regulated by the aforementioned contract of the bank with the customer. if the same issuer of the said debit/credit card is not available, it will forward the information about the cancellation of the transaction to the issuing bank of the card in order to cancel the charge based on the policy it applies at any given time and the contract it has drawn up with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the card or is regulated by the aforementioned contract of the bank with the customer. if the same issuer of the said debit/credit card is not available, it will forward the information about the cancellation of the transaction to the issuing bank of the card in order to cancel the charge based on the policy it applies at any given time and the contract it has drawn up with the customer). The company, following this information to the cooperating bank, bears no responsibility for the time and method of execution of the offsetting, which is decided by the issuing bank of the card or is regulated by the aforementioned contract of the bank with the customer.
  5. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store where he picked up the product.
  6. The return will be made no later than within  fourteen (14) working days  of both the product and the price.

(This condition also applies proportionally to sales of items from physical stores and governs the return of goods due to a defect, where the information that customers receive in the store refers to the return of items within the above deadlines of seven (7) and ten (10) days respectively ).