PRIVACY POLICY
Privacy
Last Updated: 05/10/2 2
We respect your privacy and are committed to this Privacy Policy, which describes how we collect and use the personal data you provide us. By using our services, you agree to the data collection and use practices described in this Privacy Policy.
1. How we collect the data
We do not collect and process personal data unless you voluntarily provide it to us. Each visitor / user can navigate the website without giving any personal information.
Your data is collected:
a. Directly from you: by phone, or email, or in any other way you may send us your data.
b. Filling in the contact form: In order to ensure the possibility of contacting you, you will be asked to fill in the contact form with your personal information such as First Name, Last Name, Email, Telephone.
c. Filling out the order form: When placing your order on our website, you will be asked to fill in an online form with the following information: your name, your last name, your e-mail (personal or business), your telephone number ( mobile, home or work), address (home or work), city, zip. code, the country. This information is necessary to process and complete your order (as well as to send the confirmation e-mail). This information will be stored on a secure server and will be encrypted and available for us to use for the purpose of facilitating and customizing future transactions we conduct with you.
2. What data we collect and why
a. Fulfillment of your orders
In order to be able to register/log in, complete your order, or make any refunds, we collect:
• personal identification information (name and surname)
• contact information (shipping address, telephone, e-mail address)
• tax identifiers (TIN, D.O.Y)
• connection information
b. Management of questions, complaints, problem solving
In order to properly deal with questions, any complaints and problems, we collect:
• personal identification data (name and surname)
• contact data (shipping address, telephone, e-mail address)
• tax identifiers (TIN, D.O.Y. )
• connection information
3. Disclosure of personal data to third parties
We consider all personal information you provide us confidential and we expressly state that we will not make any improper use of your personal data. Dalcasart expressly declares that it will not make any improper use of your personal data and in no way disclose, publicize, sell, rent, transfer or exchange your personal data and the information you submit to any third party and does not share them to third parties, except in the cases:
- Associated courier companies, who need the data for the safe and timely delivery of your orders.
- Legal obligation, or if we need to enforce the Terms of Use.
4. Preservation of your personal information
It is our policy to retain your data only for as long as is necessary for the purpose for which it was collected, in accordance with the principles of data minimization and retention period limitation. For all the above reasons, your data will be kept for at least five (5) years after the end of our customer relationship. In addition, we align the retention of your data with possible variations arising from the exercise of your personal data protection rights.
5. Use of cookies
Like most sites on the internet, our website may use cookies to identify the visitor / user of certain services and pages of the website (e.g. newsletters). Cookies are alphanumeric files that are transferred to the hard drive of each visitor / user and do not take notice of any document or file from their computer. They are used to facilitate the access of the visitor / user regarding the use of specific services of the website, for statistical reasons in order to determine the areas in which the services of the website are useful or popular or for marketing reasons. The visitor / user of the website can set his server in such a way that it either warns him about the use of cookies in specific services of the website or does not allow the acceptance of the use of cookies under any circumstances. In the event that the visitor / user of the specific services and pages of the website does not wish to use cookies for his identification, he cannot have further access to these services. You can control and/or delete cookies from your computer – for details aboutcookies.org
6. IP Addresses
The IP address through which the PC has access to the Internet and then to the website is used exclusively for the collection of statistical data.
7. Protection
Our website is hosted in one of the most famous and secure data centers in Europe, it is in a dedicated environment which means that it does not share the same resources with infamous and malicious sites. Although we take all reasonable steps to protect your personal data, we cannot guarantee the security of personal data disclosed over the Internet. You accept the inherent security implications of transactions conducted over the internet and we are not liable for any breach of security unless we act negligently and only to the extent set out in these website terms and conditions of use.
8. Encryption
From the start to the end of your connection (on-line session), all your information and personal details are encrypted based on the Secure Sockets Layer – SSL encryption protocol. Whenever you send information to our system, your browser first encrypts it using a 256-bit key and then sends it to the system. Our system decrypts them using the same key (predefined when you start connecting to the service) and then processes them.
9. Security of Transactions
All payments made using a card are processed through the “Nexi e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
10. Links to other Websites
Our website includes external links to other websites, which are not controlled by us but by third parties (natural or legal persons). In no case is our website responsible for the terms of protection of personal data which these websites follow. We encourage you to read and understand the Privacy Policy of each website before entering your personal information.
11. Minors
By giving your consent, you responsibly declare that you are over 16 years old. If you are under 16 years of age, you may use our website only with the participation and approval of a parent or guardian. We ask that parents supervise their children while online.
12. Right to Access Data
If you would like to access, change or even delete your information completely, please contact us at the listed email addresses and we will act immediately.
13. Questions
If you have any questions regarding the Terms of Use or regarding the ways in which your personal data is processed by our company, please contact us by email at the addresses listed on the website.
Data Protection Officer: Spyros Zervos
Cell: 26710 – 91913
E-mail. zervoskosmima@gmail.com
14. Changes to Privacy Policy
We reserve the right to modify our Privacy Policy at any time and in any way. When we post changes to this Privacy Policy, we will update the “last updated” date at the top of this page, and we encourage you to check this Privacy Policy regularly for any changes.